Know Reply
Your no-reply inbox is a goldmine
Customers are replying to your outbound emails right now, and nobody's listening. Know Reply uses AI to detect, understand, and respond to every reply, turning dead inboxes into revenue.
How It Works
From setup to handling replies in minutes.
Train your AI agent
Agents learn your brand voice and become experts in your business from your website.
Connect your email
Link your Gmail, Outlook, IMAP, or Email Service Provider (ESP). Know Reply monitors your no-reply and campaign inboxes.
Engages customers
When customers reply, your AI agent drafts contextual responses. Review them or let it auto-send. You're in control.
Try Our AI Email Agent
Enter your email and we'll send you a sample to interact with.
Everything you need to turn replies into results
From inbox to insight in minutes, not months.
AI-Powered Responses
Automatically detect customer intent and generate contextual replies that match your brand voice. No templates required.
Multi-Agent Management
Deploy multiple AI agents across brands, departments, or campaigns. Each one learns your tone and adapts independently.
Customer Insight Analytics
Uncover hidden trends in reply data: sentiment shifts, purchase signals, and churn risk. Act on them before your competitors do.
Email System Integration
Connect Gmail, Outlook, IMAP/SMTP, Klaviyo, or any ESP in minutes. Know Reply slots into your existing stack without disruption.
Brand Voice Customization
Train your AI agent on your brand guidelines, past conversations, and knowledge base so every reply sounds authentically you.
Workspaces & Teams
Manage multiple clients or departments in isolated workspaces. One organization, one bill. Role-based access for your team and clients.
Ready to turn replies into results?
Start capturing the conversations you've been missing.
Create Your AgentSimple, Scalable Pricing
Choose a plan that fits your outreach volume and engagement goals
Starter
COREProvides assurance that every customer reply is captured and promptly answered.
- Auto-send replies
- 5 AI-managed email addresses
- 100 Knowledge embeddings
- 20 Document uploads
- 2 Connected AI toolkits
Professional
POPULARElevates engagement and surfaces deeper customer insights to fuel growth.
- 10 AI-managed email addresses
- 1,000 Knowledge embeddings
- 50 Document uploads
- 5 Connected AI toolkits
- Remove 'Powered by' branding
Premium
ULTIMATEOrchestrates across your connected stack for customer engagement and operations.
- 25 AI-managed email addresses
- 5,000 Knowledge embeddings
- 100 Document uploads
- Unlimited Connected AI toolkits
Not ready to scale? Our Free Tier includes 1 AI-managed inbox, 20 knowledge embeddings, 50 AI replies/month, and draft review mode — perfect for learning the ropes
Built for Agencies & Enterprise
Managing multiple clients? Need isolated workspaces, role-based access, and consolidated billing?
Featured Articles
See all resources
Comparisons
Know Reply vs. Traditional Help Desks: What Is the Difference?
Know Reply is not a help desk. It is something different entirely. Learn how AI email agents compare to traditional ticketing systems and why the distinction matters.
September 3, 2025
E-Commerce
Capture Hidden Revenue from Transactional Email Replies
E-commerce businesses miss thousands of revenue opportunities every month when customers reply to order confirmations and shipping notifications. Here is how to capture them.
July 8, 2025
Strategy
Reducing Customer Churn with Email Intelligence
SaaS companies lose customers when automated emails go unanswered. Learn how capturing and acting on no-reply email responses can reduce churn and improve retention.
May 22, 2025
Frequently Asked Questions
Everything you need to know about getting started