Priced by your contact list. Every reply covered.
Pick a contact tier — the same way you buy your ESP plan — and every reply to every campaign gets handled automatically. No per-reply fees. No caps on paid plans. No surprise bills when a campaign performs well.
Starter
STARTERFor solo operators who want every reply handled automatically.
- Everything in Free, plus:
- Draft & auto-send replies
- 5 active AI agents
- 100 web pages of AI knowledge
- 20 documents of AI knowledge
- 2 app integrations
- 30-day analytics
Professional
MOST POPULARFor teams managing multiple inboxes, brands, or departments.
- Everything in Starter, plus:
- 10 active AI agents
- 1,000 web pages of AI knowledge
- 50 documents of AI knowledge
- 5 app integrations
- Multiple workspaces
- Team members with roles
- Escalation routing
- Advanced analytics (2 yr history)
- Remove 'Powered by' branding
Premium
SCALEFor complex operations with high volume and advanced routing.
- Everything in Professional, plus:
- 25 active AI agents
- 5,000 web pages of AI knowledge
- 100 documents of AI knowledge
- Unlimited app integrations
- Custom escalation types
- Priority support
FREE
Jump In Not ready to commit? Free includes 1 active AI agent, 20 web pages of AI knowledge, 50 AI replies/month, and draft review mode.
What You Get at Each Tier
Compare features across all plans to find your fit.
| Feature | Free | Starter | Pro | Premium | Enterprise |
|---|---|---|---|---|---|
| Reply Automation | |||||
| Reply modeFree tier requires you to manually review every reply. Paid plans let AI handle replies automatically, escalating when it needs help. | Draft review | Draft & Auto | Draft & Auto | Draft & Auto | Draft & Auto |
| Contact repliesThe number of AI-generated replies sent to your contacts each month. Paid plans have no monthly limit. | 50 | Unlimited | Unlimited | Unlimited | Unlimited |
| Active AI agentsCreate as many agents as you need. Each connects to your own email account with dedicated knowledge and personality. The limit is how many can be active at once. | 1 | 5 | 10 | 25 | Unlimited |
| Web pages of AI knowledgeWeb pages crawled from your site and added to the AI knowledge base. More pages means broader, more accurate coverage across topics and products. | 20 | 100 | 1,000 | 5,000 | Unlimited |
| Documents of AI knowledgeUpload PDFs, DOCX, and images to the AI knowledge base for internal materials not on your website — SOPs, product specs, and guides. | 20 | 50 | 100 | Unlimited | |
| App integrationsConnect apps like Shopify, Stripe, Zendesk, and more so your AI can pull live context into every reply. | 1 (read-only) | 2 | 5 | Unlimited | Unlimited |
| Remove Know Reply brandingWe add a small "Powered by Know Reply" footer to outgoing AI emails. Higher tiers let you remove it for a fully branded experience. | |||||
| Workspace & Collaboration | |||||
| WorkspacesRun separate brands, teams, or projects with independent agents, knowledge, and settings. | 1 | 1 | Multiple | Multiple | Multiple |
| Team membersBring your team in to manage agents, review replies, and share workload. | 1 | 1 | Multiple | Multiple | Multiple |
| Escalation routingAutomatically send complex or sensitive conversations to the right team member. | |||||
| Custom escalation typesCreate escalation categories that match your workflow — beyond the built-in defaults. | |||||
| Analytics & Reporting | |||||
| Agent performance reportsSee how each agent performs — reply volume, response quality, and what gets escalated. | |||||
| FAQ managementFind gaps in your knowledge base by seeing which questions your AI struggles with. | |||||
| Campaign reportsTrack how contacts respond to your campaigns — reply rates, sentiment, and engagement. | |||||
| Customer/contact reportsUnderstand each contact's history, engagement patterns, and conversation outcomes. | |||||
| Integrations dashboardSee which integrations are active, what data is flowing, and spot any sync issues. | |||||
| Analytics historyStandard gives you key metrics and dashboards. Advanced adds up to 2 years of history, trend analysis, custom date ranges, and exports. | 7 days Standard | 30 days Standard | 2 yr Advanced | 2 yr Advanced | Custom |
| Advanced & Enterprise | |||||
| Multi-Channel AgentsBuild custom workflows and connect Know Reply to your own systems programmatically. | |||||
| Custom AI ToolsGive your AI agents access to your own internal tools and data sources during conversations. | |||||
| Event webhooksTrigger actions in your systems when things happen — new replies, escalations, or contact updates. | |||||
| Included in All Plans | |||||
| Gmail, Outlook, IMAP, ESP webhooksWorks with Gmail, Outlook, any IMAP inbox, or your existing email service provider. | |||||
| Trust & security (SPF/DKIM, prompt defense)Your emails stay secure with authentication checks, AI safety filters, and encrypted handling. | |||||
| Smart email classification (OOO, referrals, spam, bounces, etc)AI processes every incoming email — extracting new contacts from referrals, filtering bounces and spam, and detecting out-of-office replies. | |||||
| Multilingual reply handlingAI detects the language your contact writes in and replies in the same language. | |||||
| Sandbox / simulator testingTest how your AI responds before going live — no risk of sending anything to real contacts. | |||||
| Automatic unsubscribe handlingWhen a contact replies asking to unsubscribe, Know Reply detects it, processes the request, and updates your contact list — no manual work needed. | |||||
| GDPR-ready data handlingBuilt-in controls for data retention, contact deletion requests, and privacy compliance across all your workspaces. | |||||
Free
- Reply modeDraft review
- Contact replies50
- Active AI agents1
- Web pages of AI knowledge20
- App integrations1 (read-only)
- Analytics history7 days
Starter
- Reply modeDraft & Auto
- Contact repliesUnlimited
- Active AI agents5
- Web pages of AI knowledge100
- Documents of AI knowledge20
- App integrations2
Pro
- Active AI agents10
- Web pages of AI knowledge1,000
- Documents of AI knowledge50
- WorkspacesMultiple
- Team membersMultiple
- Custom signature
- Remove Know Reply brandingRemovable
Premium
- Active AI agents25
- Web pages of AI knowledge5,000
- Documents of AI knowledge100
- App integrationsUnlimited
- Escalation routing
Enterprise
- Active AI agentsUnlimited
- Web pages of AI knowledgeUnlimited
- Multi-Channel Agents
- Custom AI Tools
- Event webhooks
Included in All Plans
- Gmail, Outlook, IMAP, ESP webhooks
- Trust & security (SPF/DKIM, prompt defense)
- Smart email classification (OOO, referrals, spam, bounces, etc)
- Multilingual reply handling
- Sandbox / simulator testing
- Automatic unsubscribe handling
- GDPR-ready data handling
How Know Reply fits alongside your existing stack
Know Reply isn't a replacement for your ESP — it handles the replies your ESP was never built to manage.
| Capability | Know Reply | Website Chatbots | Support Ticketing | ESPs | Workflow Tools |
|---|---|---|---|---|---|
| No new channel for customers | No (widget) | No (portal) | |||
| AI-generated email replies | — | — | — | — | |
| Works with your existing email | — | Partial | Partial | ||
| Inbound email classification | — | Manual/rules | — | Rules only | |
| Knowledge base for AI context | — | — | |||
| CRM & tool integrations in replies | Limited | Limited | — | Yes (no AI) | |
| Auto-escalation routing | — | Rules only | |||
| Multilingual detection & reply | Partial | — | — | — | |
| Email trust & security (SPF/DKIM) | N/A | — | — | ||
| Smart filtering (OOO, bounces, spam) | N/A | Partial | Partial | — | |
| Campaign reply handling | — | — | Partial | — | |
| Draft review before sending | — | — | — | — | |
| Contact-aware personalization | Session only | — |
No new channel for customers
Know Reply
No (widget) Website Chatbots
No (portal) Support Ticketing
ESPs
Workflow Tools
AI-generated email replies
Know Reply
— Website Chatbots
— Support Ticketing
— ESPs
— Workflow Tools
Works with your existing email
Know Reply
— Website Chatbots
Partial Support Ticketing
ESPs
Partial Workflow Tools
Inbound email classification
Know Reply
— Website Chatbots
Manual/rules Support Ticketing
— ESPs
Rules only Workflow Tools
Knowledge base for AI context
Know Reply
Website Chatbots
Support Ticketing
— ESPs
— Workflow Tools
CRM & tool integrations in replies
Know Reply
Limited Website Chatbots
Limited Support Ticketing
— ESPs
Yes (no AI) Workflow Tools
Auto-escalation routing
Know Reply
Website Chatbots
Support Ticketing
— ESPs
Rules only Workflow Tools
Multilingual detection & reply
Know Reply
Partial Website Chatbots
— Support Ticketing
— ESPs
— Workflow Tools
Email trust & security (SPF/DKIM)
Know Reply
N/A Website Chatbots
— Support Ticketing
ESPs
— Workflow Tools
Smart filtering (OOO, bounces, spam)
Know Reply
N/A Website Chatbots
Partial Support Ticketing
Partial ESPs
— Workflow Tools
Campaign reply handling
Know Reply
— Website Chatbots
— Support Ticketing
Partial ESPs
— Workflow Tools
Draft review before sending
Know Reply
— Website Chatbots
— Support Ticketing
— ESPs
— Workflow Tools
Contact-aware personalization
Know Reply
Session only Website Chatbots
Support Ticketing
ESPs
— Workflow Tools
Pricing FAQ
Common questions about our pricing and plans.
What's included in the Free tier?
Free includes 1 active AI agent, 20 web pages of AI knowledge, 50 AI replies per month, and 7 days of analytics. All replies require your approval before sending (draft-review mode). Perfect for testing Know Reply with real emails.
What's the difference between draft-review and auto-send?
In draft-review mode (Free tier), every AI reply is held for your approval before sending. In auto-send mode (Starter+), the AI replies automatically. When the AI isn't confident enough to reply, it escalates to you or asks the customer for clarification — no configuration needed.
Do I need to change my email setup or ESP?
No. Know Reply connects to your existing Gmail, Outlook, or any IMAP inbox. It also works with ESP webhooks (SendGrid, Postmark, Mailgun, Brevo). Your current email infrastructure stays exactly as-is.
Do paid plans cap how many replies I can handle?
No. Paid plans cover every reply to every campaign, regardless of volume. You pay for your contact tier — not per reply. A campaign that generates 5,000 replies costs the same as one that generates 50. If you're on the free tier, you get 50 AI-drafted replies per month; beyond that, contacts receive an acknowledgment and the email queues for your review.
How do workspaces work for agencies?
Pro and above support multiple workspaces under one organization. Each workspace is fully isolated: separate agents, knowledge bases, contacts, and analytics. One bill, complete client data separation. Perfect for agencies managing multiple brands.
What integrations are included?
All plans include Shopify, Stripe, Zendesk, WooCommerce, Calendly, Klaviyo, and Mailchimp. Free tier gets 1 active app integration, Starter gets 2, Pro gets 5, and Premium/Enterprise get unlimited.
Need a Custom Plan?
For enterprise organizations with specific requirements, high volumes, or custom integrations.