Simple, Transparent Pricing
Start free, scale as you grow. All plans include a 30-day trial.
Starter
COREProvides assurance that every customer reply is captured and promptly answered.
- Auto-send replies
- 5 AI-managed email addresses
- 100 Knowledge embeddings
- 20 Document uploads
- 2 Connected AI toolkits
Professional
POPULARElevates engagement and surfaces deeper customer insights to fuel growth.
- 10 AI-managed email addresses
- 1,000 Knowledge embeddings
- 50 Document uploads
- 5 Connected AI toolkits
- Remove 'Powered by' branding
Premium
ULTIMATEOrchestrates across your connected stack for customer engagement and operations.
- 25 AI-managed email addresses
- 5,000 Knowledge embeddings
- 100 Document uploads
- Unlimited Connected AI toolkits
FREE
Jump In
Not ready to scale? Our Free Tier includes 1 AI-managed inbox, 20 knowledge embeddings, 50 AI replies/month, and draft review mode — perfect for learning the ropes
What You Get at Each Tier
Compare features across all plans to find your fit.
| Feature | Free | Starter | Pro | Premium | Enterprise |
|---|---|---|---|---|---|
| Reply Automation | |||||
| Reply modeFree tier requires you to manually review every reply. Paid plans let AI handle replies automatically, escalating when it needs help. | Draft review | Automatic | Automatic | Automatic | Automatic |
| Contact repliesThe number of AI-generated replies sent to your contacts each month. Paid plans have no monthly limit. | 50 | Unlimited | Unlimited | Unlimited | Unlimited |
| Active agentsEach agent has its own email, knowledge, and personality. Create specialized agents for different product lines, business units, or roles. | 1 | 5 | 10 | 25 | Unlimited |
| Knowledge embeddingsAdd knowledge to expand what your agents can speak to — more embeddings means broader, more specialized coverage across topics and products. | 20 | 100 | 1,000 | 5,000 | Unlimited |
| Document uploadsSupplement your AI's knowledge with internal materials not on your website — SOPs, training guides, product specs, and organizational knowledge. | 20 | 50 | 100 | Unlimited | |
| Tool integrationsConnect tools like CRMs, helpdesks, ecommerce platforms, and more so your AI can pull live context into every reply. | 1 (read-only) | 2 | 5 | Unlimited | Unlimited |
| Remove Know Reply brandingWe add a small "Powered by Know Reply" footer to outgoing AI emails. Higher tiers let you remove it for a fully branded experience. | |||||
| Workspace & Collaboration | |||||
| WorkspacesRun separate brands, teams, or projects with independent agents, knowledge, and settings. | 1 | 1 | Multiple | Multiple | Multiple |
| Team membersBring your team in to manage agents, review replies, and share workload. | 1 | 1 | Multiple | Multiple | Multiple |
| Escalation routingAutomatically send complex or sensitive conversations to the right team member. | |||||
| Custom escalation typesCreate escalation categories that match your workflow — beyond the built-in defaults. | |||||
| Analytics & Reporting | |||||
| Agent performance reportsSee how each agent performs — reply volume, response quality, and what gets escalated. | |||||
| FAQ managementFind gaps in your knowledge base by seeing which questions your AI struggles with. | |||||
| Campaign reportsTrack how contacts respond to your campaigns — reply rates, sentiment, and engagement. | |||||
| Customer/contact reportsUnderstand each contact's history, engagement patterns, and conversation outcomes. | |||||
| Integrations dashboardSee which integrations are active, what data is flowing, and spot any sync issues. | |||||
| Analytics historyStandard gives you key metrics and dashboards. Advanced adds up to 2 years of history, trend analysis, custom date ranges, and exports. | 7 days Standard | 30 days Standard | 2 yr Advanced | 2 yr Advanced | Custom |
| Advanced & Enterprise | |||||
| Multi-Channel AgentsBuild custom workflows and connect Know Reply to your own systems programmatically. | |||||
| Custom AI ToolsGive your AI agents access to your own internal tools and data sources during conversations. | |||||
| Event webhooksTrigger actions in your systems when things happen — new replies, escalations, or contact updates. | |||||
| Included in All Plans | |||||
| Gmail, Outlook, IMAP, ESP webhooksWorks with Gmail, Outlook, any IMAP inbox, or your existing email service provider. | |||||
| Trust & security (SPF/DKIM, prompt defense)Your emails stay secure with authentication checks, AI safety filters, and encrypted handling. | |||||
| Smart email classification (OOO, referrals, spam, bounces, etc)AI processes every incoming email — extracting new contacts from referrals, filtering bounces and spam, and detecting out-of-office replies. | |||||
| Multilingual reply handlingAI detects the language your contact writes in and replies in the same language. | |||||
| Sandbox / simulator testingTest how your AI responds before going live — no risk of sending anything to real contacts. | |||||
| Automatic unsubscribe handlingWhen a contact replies asking to unsubscribe, Know Reply detects it, processes the request, and updates your contact list — no manual work needed. | |||||
| GDPR-ready data handlingBuilt-in controls for data retention, contact deletion requests, and privacy compliance across all your workspaces. | |||||
Free
- Reply modeDraft review
- Contact replies50
- Active agents1
- Knowledge embeddings20
- Tool integrations1 (read-only)
- Analytics history7 days
Starter
- Reply modeAutomatic
- Contact repliesUnlimited
- Active agents5
- Knowledge embeddings100
- Document uploads20
- Tool integrations2
Pro
- Active agents10
- Knowledge embeddings1,000
- Document uploads50
- WorkspacesMultiple
- Team membersMultiple
- Custom signature
- Remove Know Reply brandingRemovable
Premium
- Active agents25
- Knowledge embeddings5,000
- Document uploads100
- Tool integrationsUnlimited
- Escalation routing
Enterprise
- Active agentsUnlimited
- Knowledge embeddingsUnlimited
- Multi-Channel Agents
- Custom AI Tools
- Event webhooks
Included in All Plans
- Gmail, Outlook, IMAP, ESP webhooks
- Trust & security (SPF/DKIM, prompt defense)
- Smart email classification (OOO, referrals, spam, bounces, etc)
- Multilingual reply handling
- Sandbox / simulator testing
- Automatic unsubscribe handling
- GDPR-ready data handling
How Know Reply Compares
See why Know Reply is the right choice for email reply automation.
| Capability | Know Reply | Website Chatbots | Support Ticketing | ESPs | Workflow Tools |
|---|---|---|---|---|---|
| No new channel for customers | No (widget) | No (portal) | |||
| AI-generated email replies | — | — | — | — | |
| Works with your existing email | — | Partial | Partial | ||
| Inbound email classification | — | Manual/rules | — | Rules only | |
| Knowledge base for AI context | — | — | |||
| CRM & tool integrations in replies | Limited | Limited | — | Yes (no AI) | |
| Auto-escalation routing | — | Rules only | |||
| Multilingual detection & reply | Partial | — | — | — | |
| Email trust & security (SPF/DKIM) | N/A | — | — | ||
| Smart filtering (OOO, bounces, spam) | N/A | Partial | Partial | — | |
| Campaign reply handling | — | — | Partial | — | |
| Draft review before sending | — | — | — | — | |
| Contact-aware personalization | Session only | — |
No new channel for customers
Know Reply
No (widget) Website Chatbots
No (portal) Support Ticketing
ESPs
Workflow Tools
AI-generated email replies
Know Reply
— Website Chatbots
— Support Ticketing
— ESPs
— Workflow Tools
Works with your existing email
Know Reply
— Website Chatbots
Partial Support Ticketing
ESPs
Partial Workflow Tools
Inbound email classification
Know Reply
— Website Chatbots
Manual/rules Support Ticketing
— ESPs
Rules only Workflow Tools
Knowledge base for AI context
Know Reply
Website Chatbots
Support Ticketing
— ESPs
— Workflow Tools
CRM & tool integrations in replies
Know Reply
Limited Website Chatbots
Limited Support Ticketing
— ESPs
Yes (no AI) Workflow Tools
Auto-escalation routing
Know Reply
Website Chatbots
Support Ticketing
— ESPs
Rules only Workflow Tools
Multilingual detection & reply
Know Reply
Partial Website Chatbots
— Support Ticketing
— ESPs
— Workflow Tools
Email trust & security (SPF/DKIM)
Know Reply
N/A Website Chatbots
— Support Ticketing
ESPs
— Workflow Tools
Smart filtering (OOO, bounces, spam)
Know Reply
N/A Website Chatbots
Partial Support Ticketing
Partial ESPs
— Workflow Tools
Campaign reply handling
Know Reply
— Website Chatbots
— Support Ticketing
Partial ESPs
— Workflow Tools
Draft review before sending
Know Reply
— Website Chatbots
— Support Ticketing
— ESPs
— Workflow Tools
Contact-aware personalization
Know Reply
Session only Website Chatbots
Support Ticketing
ESPs
— Workflow Tools
Pricing FAQ
Common questions about our pricing and plans.
What's included in the Free tier?
Free includes 1 AI agent, 20 knowledge embeddings, 50 AI conversations per month, 1 email inbox, and 7 days of analytics. All replies require your approval before sending (draft-review mode). Perfect for testing Know Reply with real emails.
What's the difference between draft-review and auto-send?
In draft-review mode (Free tier), every AI reply is held for your approval before sending. In auto-send mode (Starter+), the AI replies automatically. When the AI isn't confident enough to reply, it escalates to you or asks the customer for clarification — no configuration needed.
Do I need to change my email setup or ESP?
No. Know Reply connects to your existing Gmail, Outlook, or any IMAP inbox. It also works with ESP webhooks (SendGrid, Postmark, Mailgun, Brevo). Your current email infrastructure stays exactly as-is.
What happens if I hit my limits mid-month?
We never ghost your customers. If you hit your AI conversation limit, we send a polite acknowledgment to the sender and queue the email for your manual review. You can upgrade anytime to resume auto-replies.
How do workspaces work for agencies?
Pro and above support multiple workspaces under one organization. Each workspace is fully isolated: separate agents, knowledge bases, contacts, and analytics. One bill, complete client data separation. Perfect for agencies managing multiple brands.
What integrations are included?
All plans include Shopify, Stripe, Zendesk, WooCommerce, Calendly, Zapier, Klaviyo, and Mailchimp. Free tier gets 1 active integration, Starter gets 2, Pro gets 5, and Premium/Enterprise get unlimited.
Need a Custom Plan?
For enterprise organizations with specific requirements, high volumes, or custom integrations.