Your Content Becomes the Source of Truth
Your agent learns your website, docs, SOPs, and policies. Every response is fit to your business.
A great employee learns your business inside and out. Your agent does the same. Point it at your website, upload SOPs and policies, add FAQs, connect your tools. Then watch it answer questions, process returns, send tax receipts, upgrade subscriptions, update registrations. Every response reflects what you've taught it.
Knowledge features
Website crawling
Point Know Reply at your website. The system maps the site, ranks pages by relevance, and converts content into searchable knowledge. Primary onboarding path.
Document uploads
Upload PDFs, documents, or text files. The system extracts content and adds it to the knowledge base. Great for internal docs not on your website.
Learned FAQs
See what customers ask most, how confidently your agent answers, and where content gaps exist. Add specific question-answer pairs for precise control.
Per-agent access control
Organize content into document groups. Grant different agents access to different groups. Sales sees pricing; support sees troubleshooting.
How teams use it
Questions get real answers
Customer asks about sizing, hours, pricing, or eligibility? The agent pulls from your actual content, not generic responses.
Policies applied consistently
Return windows, cancellation terms, donation receipts, membership rules. The agent knows them and applies them the same way every time.
Your voice, automatically
The agent learns how you communicate from your existing content. No style guides or manual configuration needed.
Explore more capabilities
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