How Know Reply Works
From setup to handling customer replies in minutes. No coding required.
Train your AI agent
Point Know Reply at your website and upload any supplemental information. The AI learns your brand voice, products, and policies to become an expert in your business.
- Crawls your website to understand your offerings
- Learns your brand tone from existing content
- Import FAQs, docs, or knowledge base articles
Connect your email
Link your Gmail, Outlook, IMAP account, or Email Service Provider (ESP). Know Reply monitors your campaign and no-reply inboxes for incoming replies.
- Works with Gmail, Outlook, IMAP/SMTP, and ESPs
- Agent gets its own dedicated inbox address
- Your personal email stays private
Add capabilities
Give your agent tools to take action. Look up orders, check inventory, process returns, update records, and more — so you don't have to.
- Connect Shopify, Stripe, and other platforms
- Build custom tools for your specific workflows
- Agent resolves issues instead of just responding
Engage customers
When customers reply, your AI agent responds in seconds with accurate, personalized answers in your brand voice. Complex issues route to your team automatically.
- Understands intent and context from each reply
- Responds in your brand voice
- Routes complex issues to your team
Learn and improve
Gain insights from every conversation. See what customers are asking, what is working, and where to improve.
- Track topics, sentiment, and response quality
- Identify FAQ gaps and content opportunities
- Monitor agent, campaign, and tool performance
Built-in capabilities
Everything you need to turn replies into results.
AI Agents
Your audience gets instant, accurate responses. Your team gets time back.
Learn moreKnowledge Base
Your agent learns your website, docs, SOPs, and policies. Every response is fit to your business.
Learn moreIntegrations
Your agent with access to your tools can do more than reply. It can look things up, make changes, and close the loop.
Learn moreAnalytics
Agent performance, contact engagement, content gaps, and integration health. All in one dashboard.
Learn moreBuilt for Teams and Scale
One Organization, multiple Workspaces. Each Workspace is independently configured and fully isolated.
Per Workspace
Each client, brand, or division gets its own isolated environment with independent configuration.
- AI Agents — Own voice, personality, and knowledge base access
- Knowledge Base — Docs, FAQs, website content per workspace
- Escalation Routing — Complaints, inquiries, urgent issues route to different teams
- Team Roles — Control what members can do: view, edit, admin, or own
- Webhooks — Notifications for escalations, quarantined emails
Per Organization
Your account. One dashboard to manage all workspaces with organization-wide controls.
- Workspace Switcher — Jump between clients or brands instantly
- Trust Controls — Rate limits, domain blocking across all workspaces
- Workspace Recovery — Restore deleted workspaces within 30 days
- Team Visibility — Control which workspaces each member can access
- API Access — Org-scoped webhooks for inbound integrations
See It In Action
How teams use Organizations and Workspaces to scale.
Agencies
One workspace per client. Manage all accounts from one place, retain client specific agents and workflows.
Multi-Brand
One workspace per brand. Each brand gets its own voice, knowledge base, and team access.
Public-Interest
National reach, local response. Each chapter's agents respond with local knowledge and context.
How We Handle Data
- Your data stays yours. Workspace data is separated. Multi-brand and multi-client operators keep everything cleanly isolated.
- GDPR compliant. We handle personal data responsibly and support your compliance needs.
- Unsubscribe handling. Know Reply respects opt-outs and handles unsubscribe requests automatically.
- 2FA available. Secure your account with two-factor authentication.
- Role-based access. Control who sees what with Owner, Admin, Member, and Viewer roles.