Resources

Articles, guides, and insights about email intelligence and customer engagement.

Comparisons · September 3, 2025

Know Reply vs. Traditional Help Desks: What Is the Difference?

Know Reply is not a help desk. It is something different entirely. Learn how AI email agents compare to traditional ticketing systems and why the distinction matters.

E-Commerce · July 8, 2025

Capture Hidden Revenue from Transactional Email Replies

E-commerce businesses miss thousands of revenue opportunities every month when customers reply to order confirmations and shipping notifications. Here is how to capture them.

Strategy · May 22, 2025

Reducing Customer Churn with Email Intelligence

SaaS companies lose customers when automated emails go unanswered. Learn how capturing and acting on no-reply email responses can reduce churn and improve retention.

Tutorials

Tutorials · April 15, 2025

Email Setup Guide: Connect Gmail, Outlook, or IMAP to Know Reply

A step-by-step tutorial for connecting your email provider to Know Reply. Covers Gmail, Microsoft Outlook, and generic IMAP configurations.

Product

Product · March 10, 2025

AI Email Agents Explained: What They Are and How They Work

A clear, jargon-free guide to AI email agents — what they do, how they process messages, and why they are reshaping how businesses handle customer email.

Industry Insights

Industry Insights · February 1, 2025

Why No-Reply Emails Are Hurting Your Business

No-reply email addresses silently damage customer relationships, suppress revenue, and hide critical feedback. Learn the hidden costs and what to do instead.

Getting Started

Getting Started · January 15, 2025

Getting Started with Know Reply

Learn how to set up Know Reply and start transforming your no-reply emails into meaningful customer conversations.