Cookie Policy
Last updated: February 1, 2026
This Cookie Policy explains how Know Reply ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at knowreply.ai and our application at app.knowreply.ai.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites function properly, improve user experience, and provide reporting information. Cookies may be set by the website you are visiting ("first-party cookies") or by third-party services operating on that website ("third-party cookies").
2. Essential Cookies
These cookies are strictly necessary for the operation of our platform. Without them, the Service cannot function properly. Essential cookies cannot be disabled.
- Session cookies: Maintain your active session while you use the application, ensuring you do not need to re-authenticate on every page
- Authentication cookies: Securely identify you after you log in and persist your authenticated state across browser sessions
- Security cookies: Help detect and prevent fraudulent activity, including cross-site request forgery (CSRF) protection tokens
3. Analytics Cookies
We use analytics cookies to understand how visitors interact with our website and application. This helps us measure performance and improve the user experience.
- Google Analytics (_ga, _gid, _gat): These cookies collect anonymized information about how you use our site, including pages visited, time spent on each page, and how you arrived at our site. Google Analytics data is aggregated and does not personally identify you. Data retention is set to 14 months.
4. Preference Cookies
Preference cookies allow our platform to remember choices you make and provide a more personalized experience.
- Theme preference: Remembers whether you prefer light or dark mode so that your visual preference is maintained across sessions
- Language preference: Stores your preferred language setting
- UI state: Remembers layout preferences such as sidebar collapse state
5. Third-Party Cookies
Some cookies on our site are placed by third-party services that we use. We do not control how these third parties use their cookies. The third-party services we integrate with include:
- Google Analytics: Web analytics service provided by Google LLC. See Google's Privacy Policy.
- Stripe: Payment processing cookies used during checkout to prevent fraud and process payments securely. See Stripe's Privacy Policy.
6. How to Manage Cookies
You can control and manage cookies in several ways:
- Browser settings: Most browsers allow you to view, manage, and delete cookies through their settings. Consult your browser's help documentation for instructions.
- Cookie consent banner: When you first visit our website, you can accept or decline non-essential cookies through our consent banner. You can update your preferences at any time by clicking the cookie settings link in our website footer.
- Google Analytics opt-out: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Please note that disabling essential cookies may prevent you from using certain features of the Service or may cause the platform to function improperly.
7. Cookie Consent
In accordance with applicable privacy laws, including the GDPR and ePrivacy Directive, we obtain your consent before placing non-essential cookies on your device. Essential cookies do not require consent as they are necessary for the Service to function. You may withdraw your consent at any time by adjusting your cookie preferences or clearing your browser cookies.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page and update the "Last updated" date.
9. Contact Us
If you have questions about our use of cookies, please contact us at support@knowreply.ai.