Smart Agents. Connected Systems. Real Results.
Your audience gets instant, accurate responses. Your team gets time back.
Know Reply agents let you focus on outreach. When your audience replies to campaigns, newsletters, or transactional messages, the agent is there. Responding in seconds, answering questions, resolving issues. One-time guided setup. From there, they draw from your knowledge, connect to your tools, and take action.
Agent capabilities
Intelligent setup
The wizard analyzes your knowledge base and suggests role, tone, goal, and behaviors. Accept the AI-generated config or customize. No blank page, no guesswork.
Knowledge-grounded
Responses come from your actual content, not generic AI. Your website, docs, and FAQs become the source of truth for every reply.
Tool-connected
Live data from Shopify, Stripe, Calendly, Zendesk, and more. Your agent looks up orders, checks status, updates records, and takes action, not just responds.
Trust & security
Multi-stage trust evaluation of inbound email. Authentication checks, rate limiting, content risk analysis, prompt injection defense. Bad actors do not get through.
Smart escalation
10 built-in escalation types. AI evaluates nuance: an angry legal threat escalates, a casual policy question does not. Routes to the right person automatically.
Email intelligence
Filters out-of-office replies, unsubscribes, bounces, and auto-replies automatically. Your agent only processes messages that actually need a response.
Common use cases
Campaign reply handling
Customers reply to newsletters, promos, and announcements with questions or purchase intent. Your agent responds instantly with accurate, on-brand answers.
Catch issues early
Replies to receipts, shipping updates, and order confirmations often signal problems. Your agent resolves them before they hit your support queue.
Multi-department deployment
Different agents for support, sales, and marketing. Each with its own persona, knowledge access, and escalation rules. One platform, many use cases.
Explore more capabilities
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