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Disclaimer

Last updated: February 1, 2026

This Disclaimer applies to your use of the Know Reply AI-powered email intelligence platform, including our website at knowreply.ai and the application at app.knowreply.ai (collectively, the "Service"). Please read this Disclaimer carefully before using the Service.

1. AI Response Accuracy

Know Reply uses artificial intelligence to analyze email content and generate suggested responses. While we strive to provide high-quality, relevant, and accurate AI-generated content, you acknowledge and agree that:

  • AI-generated responses are provided on a best-effort basis and are not guaranteed to be accurate, complete, or appropriate for any specific situation
  • AI models may produce errors, hallucinations, outdated information, or contextually inappropriate suggestions
  • The quality of AI-generated responses depends in part on the quality and clarity of the input content you provide
  • AI-generated content may not reflect the most current information, regulations, or industry standards

You are solely responsible for reviewing, editing, and approving all AI-generated content before sending or acting upon it. Know Reply shall not be held liable for any consequences arising from the use of AI-generated responses without adequate human review.

2. No Professional Advice

The AI-generated content provided by Know Reply does not constitute and should not be construed as:

  • Legal advice: AI responses should not be relied upon for legal matters. Consult a qualified attorney for legal questions.
  • Medical advice: AI responses should not be used as a substitute for professional medical guidance. Consult a qualified healthcare provider for medical questions.
  • Financial advice: AI responses should not be treated as financial, investment, or tax advice. Consult a qualified financial advisor for financial matters.
  • Professional advice of any kind: The Service is a productivity tool and does not replace the judgment of qualified professionals in any field.

3. Service Availability

Know Reply targets 99.9% uptime for the Service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice when possible)
  • Unscheduled outages caused by infrastructure issues, software bugs, or external factors
  • Force majeure events beyond our reasonable control
  • Third-party service disruptions (e.g., cloud hosting provider outages, AI model provider downtime)

We are not liable for any losses or damages resulting from Service downtime or unavailability. We recommend that you do not rely on the Service as your sole means of composing or managing email communications.

4. Third-Party Integrations

The Service may integrate with or rely upon third-party platforms, including email providers (e.g., Gmail, Microsoft Outlook), payment processors, and AI model providers. Know Reply does not control these third-party services and is not responsible for their availability, accuracy, privacy practices, or terms of service. Your use of third-party integrations is subject to those providers' terms and policies. Disruptions or changes to third-party services may affect the functionality of Know Reply.

5. Limitation on AI Decision-Making

Know Reply's AI is designed to assist and augment your email communication, not to replace human judgment. You should not use AI-generated responses for automated decision-making that could have significant legal, financial, or personal consequences without human oversight. The Service is intended as a drafting and productivity tool, and all outputs should be treated as suggestions requiring your review and approval.

6. User Responsibility

As a user of Know Reply, you are responsible for:

  • Reviewing all AI-generated email responses for accuracy, tone, and appropriateness before sending
  • Ensuring that AI-generated content complies with applicable laws, regulations, and industry standards relevant to your business
  • Verifying any factual claims, statistics, or references included in AI-generated responses
  • Maintaining your own backups of important communications and data
  • Using the Service in compliance with our Terms of Service and Acceptable Use Policy

7. Disclaimer of Warranties

The Service and all AI-generated content are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. Know Reply expressly disclaims all warranties to the fullest extent permitted by applicable law.

8. Contact Us

If you have questions about this Disclaimer, please contact us at support@knowreply.ai.