Know Reply for Multi-Brand Companies
One marketing team. Multiple brands. Separate everything else.
Operating companies with multiple product lines, web properties, or brands use Know Reply to manage customer communications across distinct audiences from a single platform.
Start With One BrandKey Features for Multi-Brand
Everything you need to turn email replies into results.
Different Brand Experiences
Each brand has its own audience with its own expectations. Know Reply gives each brand its own workspace with tailored AI agents, knowledge base, and routing rules.
Every Customer Gets an Answer
Customers reply to your marketing emails with questions. Know Reply responds instantly with accurate, brand-specific information. Pre-sales inquiries convert. Post-sales questions get resolved. No reply goes unanswered.
Every Brand Has Its Own Voice
Your premium brand sounds premium. Your budget brand sounds approachable. Each workspace has AI agents trained on that brand's tone, products, and policies.
Right Answers for the Right Brand
Customer asks about Product A, they get Product A answers. Each workspace pulls from its own knowledge base so agents never confuse brands.
See What Each Audience Is Asking
Compare reply patterns across brands. Which products generate the most questions? What are customers confused about? Insights per brand, visible in one place.
Brands Come and Go
Launch a new brand? Add a workspace. Acquire a property? Add a workspace. Sunset a product? Remove it. Your brand portfolio evolves, Know Reply keeps up.
Use Cases
How multi-brand teams use Know Reply.
Multi-Product Software Company
You have three SaaS products targeting different markets. Each product has different features, different pricing, different support needs. One workspace per product, one marketing team running all of them.
Media Company with Multiple Publications
Your company owns several online publications with different audiences. Each publication has its own voice, its own subscriber base, its own content. Know Reply keeps reader communications separate while your team manages all of them.
Web Property Operator
You run multiple websites on similar tech stacks but targeting different niches or user groups. Each site gets its own workspace. Customer questions about Site A never get answered with Site B's knowledge base.
Brand House with Distinct Lines
Premium line, budget line, professional line. Same parent company, completely different customer expectations. Each brand workspace has agents trained to match that brand's voice and service level.
Acquired Properties Integration
You acquired a web property and want to bring it into your operations. Create a workspace, connect their email, train agents on their content. They keep their brand identity while you get visibility and consistency.
Why Multi-Brand Companies Need Know Reply
You run multiple brands, product lines, or web properties. Each has its own audience, its own messaging, its own products. But you probably have one marketing team trying to manage all of them.
When customers reply to emails from Brand A, they expect answers about Brand A. Not Brand B. Not generic responses. Brand-specific knowledge, brand-appropriate tone.
Know Reply’s workspace model makes this simple: one workspace per brand, each with its own AI agents and knowledge base. Your team manages everything from one dashboard while customers get the brand-specific experience they expect.
The Workspace Model for Multi-Brand Operations
One Organization, Multiple Workspaces
Your company is the Organization. Each brand, product line, or web property is a Workspace.
| Your Structure | Know Reply |
|---|---|
| Parent Company | Organization |
| Brand / Product Line | Workspace |
| Marketing Team | Team members across workspaces |
| Brand Manager | Workspace Admin |
What Stays Separate
Each workspace has its own:
- AI Agents trained on that brand’s products and voice
- Knowledge Base with that brand’s FAQs, docs, and content
- Routing Rules for that brand’s team structure
- Analytics showing that brand’s reply patterns
What You Share
Across all workspaces, you get:
- Single Dashboard to switch between brands
- Unified Billing for all workspaces
- Cross-Brand Metrics to compare performance
- Team Access so your marketers can work across brands
Common Multi-Brand Setups
Software Company with Multiple Products
Three products, three markets, three workspaces. Product A is enterprise, Product B is SMB, Product C is consumer. Same company, completely different customer conversations.
Media Company with Publications
Five publications, five editorial voices, five reader bases. Each publication workspace has agents that understand that publication’s content and can answer reader questions appropriately.
E-commerce Operator with Multiple Stores
You already have multi-store for Shopify/WooCommerce. But what about your content sites, your SaaS tools, your other web properties? Each gets a workspace.
How We Handle Data
- Brand data stays in that brand’s workspace. No cross-brand data access.
- GDPR compliant
- 2FA available for all users
- Role-based access so your team only sees the brands they manage