Know Reply for E-Commerce
Turn campaign replies into sales conversations
E-commerce brands send millions of marketing emails. When customers reply with product questions, sizing help, or purchase intent, those messages deserve answers, not bounces.
Connect Your StoreKey Features for E-Commerce
Everything you need to turn email replies into results.
Campaign Reply Intelligence
Customers reply to promotional emails with real questions: Does this shrink? What size should I get? Is this back in stock? Know Reply understands product questions and responds with accurate answers from your catalog.
Pre-Purchase Conversion
A customer replying to your campaign email is showing intent. Know Reply captures sizing questions, product comparisons, and compatibility inquiries, then responds instantly so they buy now instead of bouncing.
Product Knowledge at Scale
Your AI agent knows your entire catalog: materials, dimensions, care instructions, compatibility. It answers the nuanced questions that would otherwise wait hours for a human response.
Post-Purchase Automation
Order status, tracking updates, address changes, return requests. High volume, repetitive, and completely automatable. Know Reply handles these instantly so your team focuses on questions that actually need a human.
Helpdesk Handoff
When a reply needs human attention, Know Reply escalates to your team with full context: customer history, order details, and conversation summary. Route escalations to Zendesk or forward directly to the right person's inbox. Your team picks up exactly where the AI left off.
Multi-Store Dashboard
Running multiple Shopify or WooCommerce stores? Each store gets its own workspace with separate agents and analytics, while you manage everything from one dashboard.
Use Cases
How e-commerce teams use Know Reply.
Product Questions from Campaigns
Your Black Friday email drives clicks, but some customers reply instead: 'Does the wool blend pill?' 'Will this fit a 42-inch chest?' These are buyers with one question standing between them and checkout. Know Reply answers instantly with accurate product details.
Sizing and Fit Guidance
Sizing questions are the #1 barrier to online clothing purchases. When customers reply to promotional emails asking 'I'm usually a medium in Nike, what size here?', Know Reply provides personalized guidance based on your size charts and fit notes.
Stock and Restock Inquiries
Campaign emails for popular items generate replies asking 'When will this be back in small?' or 'Can you notify me when it's restocked?' Know Reply captures these high-intent signals and can add customers to restock notification lists automatically.
Order Status and Modifications
'Where is my order?' (WISMO) is the most common support question in e-commerce. Know Reply handles WISMO inquiries instantly by pulling tracking data from Shopify or WooCommerce. Address changes, cancellation requests, and delivery questions get resolved automatically, freeing your team from repetitive inquiries.
Multi-Brand Store Operations
Running three niche Shopify stores is smart strategy, but juggling customer replies across separate dashboards is not. Know Reply gives each store its own isolated workspace while you see everything in one place. Cross-promote between brands without mixing up customer data.
Why E-Commerce Needs Know Reply
Your marketing emails work. Customers open them, read them, and sometimes reply with questions. “Does this run large?” “Is this compatible with my existing set?” “What’s the difference between the pro and standard version?”
These replies hit your no-reply inbox and vanish. The customer never gets an answer. They don’t buy. You never know it happened.
Know Reply captures every reply to your marketing campaigns, understands the product question, and responds with accurate information from your catalog. The customer gets their answer in seconds. You get the sale.
Two Types of Value
Marketing Emails: Revenue per Reply
Promotional campaigns, product launches, seasonal sales. These generate questions that require real product knowledge:
- Sizing and fit: “I’m between sizes, what do you recommend?”
- Materials and care: “Will this shrink? Is it machine washable?”
- Compatibility: “Does this work with the model I bought last year?”
- Comparisons: “What’s the difference between these two options?”
- Gift guidance: “Would this be appropriate for a 10-year-old?”
- Availability: “When will this be back in stock?”
Each of these is a customer with purchase intent and one question standing in their way. Answer it fast, and they buy. Leave it unanswered, and they’re gone.
Transactional Emails: Volume Reduction
“Where is my order?” (WISMO) is the most common question in e-commerce support. It’s also the most repetitive and the easiest to automate. Know Reply handles WISMO inquiries instantly by pulling tracking data from your Shopify or WooCommerce store and responding with the current status.
Order modification requests, address changes, cancellations before shipment. High volume, time-sensitive, and completely automatable when you have the order data. Your team stops answering the same questions hundreds of times per week.
Built for Multi-Store Operators
The conventional wisdom in e-commerce is clear: niche stores outperform general stores. Higher conversion rates, better SEO, stronger brand identity. The problem? Once you are running three or four Shopify stores across related niches, managing customer communications becomes a nightmare.
Know Reply solves this with Organizations and Workspaces:
- One Organization covers all your stores under a single account
- Separate Workspaces for each store keep customer data, AI agents, and analytics completely isolated
- One Dashboard lets you monitor reply volumes and response times across all stores
- Brand-Specific Agents trained on each store’s products, policies, and voice
Your vintage furniture store customers never see responses meant for your mid-century lighting store. But you see everything, in one place, with consistent quality standards across all your brands.
Common Multi-Store Setups
| Setup | How It Works |
|---|---|
| Niche Portfolio | 3-5 related niche stores, each with its own workspace, managed by one owner |
| Regional Expansion | Same products, different stores for US/UK/AU with localized agents per region |
| Brand Tiers | Premium brand and budget brand targeting different segments, separate workspaces, shared team |
Shopify and WooCommerce Ready
Know Reply integrates directly with Shopify and WooCommerce. Connect multiple stores across platforms. Each store’s order data, customer history, and product catalog feeds into its own workspace, giving agents the context they need to respond accurately.
How We Handle Data
- Store data stays in that store’s workspace. Multi-store operators keep everything separate.
- GDPR compliant
- Unsubscribe requests handled automatically
- 2FA available for all users
Ready to Get Started?
Answer product questions instantly. Automate order inquiries. Convert more browsers to buyers.
Start Converting Customer Replies