See What Your Customers Actually Ask
Agent performance, contact engagement, content gaps, and integration health. All in one dashboard.
Most companies only hear from customers when something goes wrong. They see support tickets, not the questions people ask when they're interested and showing high intent. Know Reply captures every reply to your campaigns, newsletters, and transactional emails: what topics come up, how people feel, where your content falls short. Intelligence from the top of the funnel, not the bottom.
Analytics features
Topic intelligence
What your audience asks about when they reply to campaigns. Trending topics, common questions, emerging interests. Spot gaps where questions go unanswered. Insight you never see in support tickets.
Sentiment tracking
How contacts feel when they engage. Track mood trends across campaigns, segments, and time. Catch shifts early.
Customer intelligence
Drill down to any contact. See their full interaction history, questions asked, sentiment over time, escalations. Build a profile from every conversation, whether or not you have a CRM.
Agent performance
Response rates, resolution rates, escalation patterns. See what's working and where to improve.
Insights in action
Content strategy
Your customers frequently ask about X, but your knowledge base does not cover it well. Now you know what to write next.
Campaign feedback
See how customers react to specific campaigns based on reply volume, sentiment, and topic distribution.
Customer deep dive
Click any contact to see their full story: every question, every reply, sentiment shifts, escalations. Context your CRM doesn't capture.
Explore more capabilities
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