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Know Reply Know Reply

Your no-reply inbox is a goldmine

Customers are replying to your outbound emails right now, and nobody's listening. Know Reply uses AI to detect, understand, and respond to every reply, turning dead inboxes into results.

Turn On Your Inbox

How It Works

From setup to handling replies in minutes.

1

Train your AI agent

Agents learn your brand voice and become experts in your business from your website.

2

Connect your email

Link your Gmail, Outlook, IMAP, or Email Service Provider (ESP). Know Reply monitors your no-reply and campaign inboxes.

3

Engages customers

When customers reply, your AI agent drafts contextual responses. Review them or let it auto-send. You're in control.

Try Our AI Email Agent

Enter your email and we'll send you a sample to interact with.

Everything you need to make replies work for you

From inbox to insight in minutes, not months.

AI-Powered Responses

Automatically detect customer intent and generate contextual replies that match your brand voice. No templates required.

Multi-Agent Management

Deploy multiple AI agents across brands, departments, or campaigns. Each one learns your tone and adapts independently.

Customer Insight Analytics

Uncover hidden trends in reply data: sentiment shifts, purchase signals, and churn risk. Act on them before your competitors do.

Email System Integration

Connect Gmail, Outlook, IMAP/SMTP, Klaviyo, or any ESP in minutes. Know Reply slots into your existing stack without disruption.

Brand Voice Customization

Train your AI agent on your brand guidelines, past conversations, and knowledge base so every reply sounds authentically you.

Workspaces & Teams

Manage multiple clients or departments in isolated workspaces. One organization, one bill. Role-based access for your team and clients.

Ready to turn replies into results?

Your customers are already telling you what they want. Time to start answering them.

Create Your Agent

What Our Customers Say

totemo company logo
"We replaced our no-reply address to see what we were missing. Within one email drop, replies led directly to purchases and new referral contacts. Now we treat replies like leads, because they are."

— Marty, Founder, totemo

Ryan, CEO of LokaLingo
"We have students and teachers across dozens of countries, time zones, and languages. Know Reply understands each one and responds instantly, so we can focus on growing the platform, not managing the inbox."

— Ryan, CEO, LokaLingo

Engineer working at a laptop using Know Reply
"Know Reply has allowed us to scale our customer outreach without scaling our team. It's like adding an entire marketing support squad overnight, with zero overhead."

— Is how you'll feel after using Know Reply!

Priced by your list. Every reply covered.

Pick the tier that matches your contact count. Every reply to every campaign is handled automatically — no per-reply fees, no caps on paid plans.

Starter

STARTER

For solo operators who want every reply handled automatically.

  • Everything in Free, plus:
  • Draft & auto-send replies
  • 5 active AI agents
  • 100 web pages of AI knowledge
  • 20 documents of AI knowledge
  • 2 app integrations
  • 30-day analytics
30 Day Free Trial

Professional

MOST POPULAR

For teams managing multiple inboxes, brands, or departments.

  • Everything in Starter, plus:
  • 10 active AI agents
  • 1,000 web pages of AI knowledge
  • 50 documents of AI knowledge
  • 5 app integrations
  • Multiple workspaces
  • Team members with roles
  • Escalation routing
  • Advanced analytics (2 yr history)
  • Remove 'Powered by' branding
30 Day Free Trial

Premium

SCALE

For complex operations with high volume and advanced routing.

  • Everything in Professional, plus:
  • 25 active AI agents
  • 5,000 web pages of AI knowledge
  • 100 documents of AI knowledge
  • Unlimited app integrations
  • Custom escalation types
  • Priority support
30 Day Free Trial
FREE

Not ready to commit? Free includes 1 active AI agent, 20 web pages of AI knowledge, 50 AI replies/month, and draft review mode.

Jump In

Built for Agencies & Enterprise

Agencies: Turn client inboxes into a managed service. Each client gets their own workspace, their own AI agent, complete data isolation. New revenue stream.

Enterprise: Manage multiple brands, regions, or departments in one organization. Isolated workspaces, role-based access, one bill.

Workspace per client Team roles (Owner, Admin, Member, Viewer) Complete data isolation
Learn More

Featured Articles

See all resources

E-Commerce

Why Influencer Customers Rarely Become Brand Customers

Influencer acquisition creates identity-specific, participatory relationships. Then retention infrastructure collapses all of it. Here's why that keeps happening and what the reply layer has to do with it.

March 9, 2026

Deliverability

Your Email Reputation Is Quietly Decaying

The warm-up industry reverse-engineered which engagement signal inbox providers value most. Most marketing teams block that signal on every campaign they send.

February 23, 2026

Strategy

Your Client Hired You to Manage Email. You Turned Off Half of It.

Agencies configure noreply addresses during client onboarding without a second thought. Nobody asked the client if they wanted customer replies blocked.

February 9, 2026

Frequently Asked Questions

Everything you need to know about getting started

What is Know Reply?
Know Reply is an AI-powered email intelligence platform that transforms no-reply and automated email inboxes into two-way customer conversations. It connects to your existing email infrastructure — Gmail, Outlook, or any IMAP/SMTP provider — monitors incoming replies to your outbound campaigns, classifies customer intent, generates contextual responses in your brand voice, and escalates complex issues to your team. All automatically.
How do I get started with Know Reply?
Getting started is simple. Sign up for a free account, create your AI agent by providing your website URL and business knowledge, then connect your email account. Know Reply’s agents will learn from your content and start handling replies automatically.
How much does Know Reply cost?
Know Reply offers a free tier with 1 AI-managed inbox, 20 knowledge embeddings, and 50 AI replies per month. Paid plans start at $20/month (Starter), $28/month (Professional), and $40/month (Premium), scaling by contact volume. All plans include core AI features. Enterprise pricing is available for teams with custom requirements.
Is Know Reply compatible with my email service provider (ESP)?
Yes! Know Reply works with any email service provider. Whether you use Mailchimp, SendGrid, Klaviyo, or any other ESP, our system integrates seamlessly with your existing email workflow.
What email providers and ESPs does Know Reply integrate with?
Know Reply integrates with Gmail, Microsoft Outlook, and any IMAP/SMTP email provider. It works alongside popular ESPs like Mailchimp, Klaviyo, SendGrid, and HubSpot. Additionally, Know Reply connects with Shopify, Stripe, WooCommerce, Zendesk, Calendly, and more through native integrations.
Can I test Know Reply before going live?
Absolutely. Our Free Tier lets you test Know Reply with 1 AI-managed inbox, 20 knowledge embeddings, and 50 AI replies per month. Perfect for seeing the value before scaling up.
What types of emails does Know Reply handle?
Know Reply handles replies to marketing campaigns, transactional emails, newsletters, and any automated email. Our AI agents understand context and provide relevant, personalized responses to each customer.
How does Know Reply's AI generate email responses?
Know Reply's AI agents are grounded in your specific business knowledge. When a customer replies, the agent searches your knowledge base — built from your website content, uploaded documents, and connected integrations — to find relevant context. It then generates a personalized response in your brand voice. If the query falls outside its knowledge or matches an escalation rule, it flags the email for human review instead of guessing.
Can I use Know Reply for multiple email accounts?
Yes. Depending on your plan, you can connect multiple email accounts and create different AI agents for each. This is ideal for teams managing multiple brands, departments, or campaigns.
How does Know Reply handle emails that need human attention?
Know Reply intelligently identifies emails that require human escalation and flags them for your team. You maintain full control over which types of inquiries get routed to a human agent.
Is Know Reply GDPR and privacy compliant?
Yes. Know Reply is built with privacy at its core. We offer a Data Processing Agreement (DPA), workspace-level data isolation, role-based access controls, and data encryption in transit and at rest. Each workspace is fully isolated, and you maintain complete control over your customer data.
What kind of support does Know Reply offer?
We offer email support on all plans, with priority support on higher tiers. Enterprise customers get a dedicated account manager and custom SLA guarantees.
Can I manage multiple clients or brands in one account?
Yes. Know Reply uses a Workspace model designed for agencies and multi-brand teams. Each client gets their own isolated workspace with separate agents, knowledge bases, and analytics. Your team accesses only what they need. One organization, one bill.
What access levels can I give my team members?
Four roles: Owner (full control including billing), Admin (configure agents and integrations), Member (view dashboards and test agents), and Viewer (read-only analytics). You can give clients Viewer access to their own workspace without exposing other accounts.