About Know Reply
We believe every customer reply deserves a response. Know Reply makes that possible at any scale.
The Problem We Solve
Businesses send billions of automated emails every day from marketing campaigns to order confirmations, shipping updates, billing notifications, and onboarding sequences. Nearly all of them come from no-reply addresses. But between 5% and 15% of recipients reply anyway, with questions, complaints, buying signals, and feedback that disappear into unmonitored inboxes.
That gap represents lost revenue, missed retention opportunities, and invisible customer frustration. Traditional help desks don't cover it because these replies never reach the ticketing system. Manual monitoring doesn't scale. The result is a blind spot that grows with every email you send.
Know Reply closes that gap. We connect to your existing email infrastructure, use AI to read, understand, and respond to every reply in your brand voice, and escalate the conversations that need a human touch. No messages lost. No customers ignored.
Our Approach
Grounded AI
Every response is generated from your knowledge base, your content, your policies, your voice. No hallucination, no generic answers.
Human Escalation
When a conversation needs a person, Know Reply routes it with full context. AI handles the volume; your team handles the nuance.
Actionable Insights
Every reply becomes data. Know Reply surfaces trends, intent signals, and feedback patterns that would otherwise stay hidden.
The Team
Robert Willson
Founder & CEO
Know Reply was built on a simple observation: businesses spend enormous effort crafting outbound emails, then ignore the replies. After over a decade building AI and data-driven products, Robert saw the same pattern everywhere. Purchase questions, churn warnings, and real buying signals vanishing into unmonitored inboxes. He founded Know Reply to bridge that gap, giving every customer a voice and every business the tools to listen at scale.
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Marty Roberts
Chief Commercial Officer
Marty was a Know Reply customer before he joined the team. As founder of totemo, a digital art platform, he saw firsthand what happens when you stop ignoring email replies. Within one campaign, replies led directly to purchases and new referral contacts. Before that, he built and sold a healthcare marketing startup to a publicly listed company. Marty now leads Know Reply's commercial growth, bringing 15+ years of experience scaling products across international markets.
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Ally Ogilvie
Chief Technology Officer
Ally has spent two decades turning complex technical problems into products people actually use. As CTO and co-founder of enTouch, he built a SaaS platform for pharmaceutical companies from the ground up and grew it to acquisition. With deep expertise in systems architecture, machine learning, and cloud infrastructure, Ally now architects the AI and email intelligence systems that power Know Reply.
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